List of active policies

Name Type User consent
Data Consent Site policy All users
Terms and Conditions Site policy All users
Legal and Privacy Statements Privacy policy All users


The Resilience Learning Hub collects a few personal details from you in order to facilitate learning in this online environment.

Full policy

In delivery of the Hub We will act as data controller and will comply with the requirements of the General Data Protection Regulation (“GDPR”) and Data Protection Act 2018 (“the Data Protection legislation”).  We collect personal details from you to enable us to provide a service in this online environment. We do not share this with any third party organisations. For the purposes of service delivery Moodle are a data processor acting on behalf of the Scottish Ministers.

1. Use of data

As a registered user of the Hub you agree to us holding your personal data, which includes:-

  • name
  • e-mail address
  • organisational affiliation

we store this personal data, to;-

  • enable you to register on our courses
  • to keep your personal learning records up to date
  • enable you to network and communicate with others on the hub through course forums and Moodle messenger.

If you also request to have your own learning community space on our Hub, you'll need to fill out a questionnaire so that we can support you and within that questionnaire we'll ask you for the following additional information:

  • telephone number for contact support

lightbulb imageIf you have any issues with your data or you have queries about your data you will find the details to contact our Data Protection Officer  in your Profile on the site or contact

2. Data Retention Policy

Our data retention policy ensures we keep learning records for a set period of time. This is to comply with business needs, industry guidelines, and regulations.

In order to maintain the high level of service we aim to provide, we will hold onto your personal learning records for a maximum of 5 years.

The reason we do this is:-

  • To keep your personal learning records up to date
  • To share your personal learning records with your employers, if requested
  • To offer refreshers courses
  • To provide you with online certification/learning badges


Terms and Conditions for the Resilience Learning Hub

Full policy

Terms and Conditions:


1. Use of the Hub

This is a Virtual Learning Environment (VLE) which offers file sharing, communication tools and educational resources to registered users. The main VLE for the Resilience Learning Hub (“the Hub”) is hosted by E-Learn Design using Moodle as the platform.

The terms of use (“the Terms”) are set out below for the Hub platform and applies to all owners, administrators of the Hub and users (“the Users”).

By accessing the Hub you are deemed to have accepted the Terms (and where appropriate any additional terms) in full and without any modification. These Terms and your acceptance form a legally binding contract between the Scottish Ministers (“Us” or “We”) and the registered user (“You”).

We reserve the right to make changes to the Hub including amending or varying these Terms or any additional Terms at any time. 

1.1.  Creating Accounts

All Users of the Hub will need to email to request an account. Once approved, Users will be able to create their account/profile online - completing pre-set questions and agreeing to the Terms and Conditions of the site. Users will have to sign in every time they log into the Hub.

We reserve the right to review/edit all Users, which includes blocking accounts, without warning if they feel that a User fails to comply with the Terms or if We reasonably suspect misuse of an account.

ScoRDS will conduct regular user audits to ensure integrity of hub is maintained.

Should you no longer wish to have an account with the hub please email  and we will remove your details.

1.2.  What Users can do 

  •  Undertake Integrated Emergency Management eLearning Course (IEM) online as often as the User wishes. (particularly helpful as a refresher course if someone has not been involved in a response for some time)
  • Access other eLearning modules as they become available
  • Take part in forum discussions within eLearning courses/modules/blogs
  • Interact with other users using forums/Moodle messenger
  • Enrol for face to face Crisis Management Courses (please remember to speak to the Learning and Development Co-ordinator in your region first)
  • View blog articles
  • View uploaded videos
  • Learn more about the ScoRDS/RRP L&D Co-ordinators team
  • Set up Community Resilience pages (form to be completed and approved) by ScoRDS first.

 1.3.  What users can’t do

  • You cannot share your account/password with anyone else
  • You should not be disrespectful of other people comments/thoughts when you are engaging in forums
  • When making comments please do not name individuals
  • You cannot create online content/courses without speaking to a member of the ScoRDS team first

You must not upload any information to the Hub which contains viruses or is defamatory or is otherwise unlawful, malicious, abusive, frivolous, or inappropriate.


Legal and Privacy Statements relating to the Hub

Full policy

1. Privacy Notice

Our legal basis for the processing of personal data is Article 6(1) (b) of the GDPR, contract with you as a registered user.

Data held on the site will include your name, email address, username and your organisational information, such as your Job title, Employer and which Resilience Partnership you are aligned to.

Moodle logs contain detailed information about user activity within each course, including the date and time when course-specific information was viewed and/or updated. Logs are used to create summary statistics. Summary statistics do not include personal data.

Information about contributions to courses, including contributions to chat rooms and discussion forums, ownership of resources, assignment/file submissions, text matching scores and evidence of participation in other Moodle-based activities is held within the Moodle system. 

Information and data related to users, including grades, feedback comments, scores, completion data, access rights and group membership is also recorded. 

Additional personal data may be held within individual courses, either within documents/resources uploaded to the course, or within activities in the course. Other than contributions to chat rooms and discussion forums, which are submitted by individuals in a personal capacity, course maintainers are responsible for the information held about you that may be uploaded onto such courses.

2. Cookies

This site uses [session cookies] to enhance your interaction with our site. Cookies are small text files that are placed on your computer by websites that you visit. A cookie will typically contain the name of the domain from which the cookie has come, the "lifetime" of the cookie, and a value, usually a randomly generated unique number. Cookies can help a website to arrange content to match your preferred interests more quickly. Most major websites use cookies. Cookies cannot be used by themselves to identify you.

Session cookies last only for the duration of your visit and are deleted when you close your browser. These facilitate various tasks such as allowing a website to identify that a user of a particular device is navigating from page to page, supporting website security or basic functionality. They contain no personal information that can be used to identify you. If you are concerned about the potential use of information gathered from your computer by cookies, you can set your browser to prompt you before it accepts a cookie. Most Internet browsers have settings that let you identify and/or reject cookies.

3. Your rights

You have a right of access to personal data we hold about you, by making a Subject Access Request (SAR).

In addition, if you believe that the data we hold is inaccurate or incomplete you can ask us to update our records. If you are unhappy with the way in which we process your personal data you can request that we stop or restrict the processing we complete using your personal data or ask us to delete the personal data we hold about you.

4. Accessibility

ScoRDS is committed to making online content accessible for all users. If you have any questions or encounter an issue, please email us at

5. Complaints/Questions on your personal data

If you are not happy with the way we handle your personal data, you can contact our Data Protection Officer –

You can also lodge a complaint with the Information Commissioners Office

6. Warranties and disclaimers

6.1 Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

6.2 We reserve the right to withdraw access (all or partly) to the Hub at any time without giving notice.

6.3 We are not liable for any delays, interruptions, mistakes or failures in providing the services which are not within our reasonable control, including natural disasters, failure or interruption of electrical power, industrial action, industrial disputes, breakdown or other malfunctions of your or our telephone or other technical equipment, including information-technology software. 

7. Copyright

The material featured on the Hub, apart from that you generate in making submissions, is covered by Crown copyright unless otherwise stated.

8. General

These Terms shall be governed by and construed in accordance with Scots law. Disputes arising in connection with these Terms shall be subject to the non-exclusive jurisdiction of the Scottish courts.

9. Contact Details

The hub is operated by Scottish Resilience Development Service (ScoRDS), Resilience Division, Scottish Government

 ScoRDS, Broxden Business Park, Lamberkine Drive, Perth, PH1 1RX.